South America Supplier COVID-19 Protocol Summary

In line with the recommendations of the UNWTO (World Tourism Organisation), the WHO (World Health Organisation) and the WTTC (World Travel & Tourism Council), and based on the legal frameworks and specifications provided by the governmental entities in each country, our South American suppliers have defined standards to provide tourist services in a safe, fluid and responsible way.


The following Tourist Health & Safety Protocols are a set of preventive actions and procedures to provide maximum safety to all customers, so that they can enjoy their travel experience with the least amount of disruption and worry.  Full versions of these individual Protocols are available upon request.



  • To ensure responsible behaviour in the handling of all services.

  • To adapt the services provided to the ‘new normal’ requirements.

  • To anticipate the requirements of international standards.

  • To guarantee the physical integrity of employees, service providers and passengers, therefore minimising the possibility of the spread of the virus.

  • To provide the legal context and define the legal responsibility of service providers and tourists.



Our South American suppliers each have a Crisis Committee to manage any emergency that may arise during any of the services they provide.  In the face of an emergency, the Committee are informed of the situation and immediately proceeds to define the most appropriate planning and actions necessary to control the prevailing situation.  In the presence of a suspected or confirmed case of COVID-19 during a service, the guide or driver informs the health authorities and the Crisis Committee takes control of the situation and follow up for all parties concerned.



All guides, drivers and ground staff will be continuously trained to meet the established standards and provided with all the necessary up to date information.


  • Training and constant updates on real time changes about health and safety standards will be adopted.

  • A disinfection kit will be available throughout the service.

  • All ground staff will be provided with the protection elements: Hand sanitiser, Washable masks, Acrylic face mask, Disposable gloves, 1 sanitiser spray for personal use to disinfect the necessary surfaces

  • At the beginning of each service, the ‘the rules of coexistence’ regarding the safety protocol will be communicated to all customers.

  • All guides, drivers and ground staff will wear an acrylic face mask.

  • According to the procedure developed by the supplier in case of a possible suspicious COVID-19 case and in line with the protocol established by the South American authorities, the guide and/or driver will be responsible for informing the company and the corresponding health authorities, and for initiating the protocol for the assistance of the passenger and the rest of the group.

  • A list of public and private hospitals in each destination will be available to guides, drivers and ground staff.

  • Our South American suppliers will have a 24/7 emergency contact (Email, WhatsApp, and telephone) with qualified personnel available to provide any necessary assistance. 



  • Our South American suppliers will provide its guides with a sanitary kit with the following materials included:  hand sanitiser, washable face masks, acrylic face mask, disposable gloves, disinfecting spray

  • Guides will sanitise their workspace daily and ensure that any vehicles used is properly sanitised.

  • Guides will perform frequent hand washing and insist that passengers do the same.

  • Guides will change their washable face masks with a minimum frequency of 4 hours.

  • Guides will change their work clothes daily.

  • Guides will avoid close physical contact with passengers and respect the social distance of 1 to 2 metres.

  • Respect must be given for safety measures and distances between passengers who are not travelling together as part of a family.

  • If closer contact between the guide and the passengers is necessary at any point of the tour, basic personal protective equipment (PPE) shall always be used by the guide.

  • A timetable of visits will be adapted to avoid hours of greater concurrence in each attraction.

  • Intermediate stops to use bathrooms and to sanitise hands will be planned in advance for all tours.

  • Passengers will be allocated preassigned seats in transportation vehicles.

  • Credit cards and electronic means of payment (cards and data-phones) would be preferred. Cards and machines will be cleaned with a cloth moistened with disinfectant solution for each operation.

  • In accordance with the procedure developed by our South American suppliers, in the event of a suspicious case of COVID-19 and in line with the protocol established by the country authorities, the guide and / or driver will be responsible for informing the company and the corresponding health authorities and initiating the protocol.  The guide and / or driver will continue the service with the rest of the group, as scheduled. The passenger with eventual symptoms will remain in the hotel under the guidance of the Crisis Committee.


  • Vehicles will be sanitised according to standardised procedures following predefined high standards before, during and after each service.  

  • Vehicle ventilation systems: air conditioning filters will be changed according to the recommendations of use and current legislation.  Natural ventilation will also be carried out at each stop.

  • The driver will wear gloves when cleaning and disinfecting the vehicle.

  • Vehicles will be sanitised according to standardised procedures with the highest standards before, during and after each service: head supports, seats, handrails, handles, windows, seat belts.

  • Two floor cloths with bleach diluted in water (1 in 100) will be placed, one on the floor for the passengers to clean their shoes before getting into the vehicle and a second one inside the unit, for the shoes cleaning to be repeated. This operation will be repeated after each stop.

  • Each vehicle will have hand sanitiser available at passenger’s disposal.

  • Vehicles will be equipped with thermometers to measure the body temperature of passengers at the beginning of each service.

  • Drivers will control the orderly ascent and descent of passengers according to the pre-assigned location.

  • Drivers will avoid close physical contact with passengers and respect the social distance of 1 to 2 metres.

  • Each passenger will have a pre-assigned seat to avoid confusion and seat interchanges.

  • Snack and food or beverage service will be avoided onboard vehicles.

  • In order to maintain a safe distance between passengers, no adjacent seats will be occupied for those who are not travelling together. Therefore, for each service the maximum occupation will be 60% of the capacity of the vehicle.       



  • Each passenger will be expected to bring with them a Hygiene Kit containing the following: -

    • 1 hand sanitiser 60 ml (size authorised by the airlines).

    • 2 washable masks (disinfection is recommended at the end of each use).     

    • 1 personal pen to sign any necessary documentation.

  • Passengers will be recommended to use hand sanitiser every two hours and hand washing when possible (suggested at intervals of up to four hours), and after each vehicle stop.

  • Passengers will be asked to wear and carry masks with them.

  • It will be suggested to passengers to open windows which will help ventilate the vehicle, as long as the climate, speed and vehicle configuration allows this.

  • Passengers will be required to respect the social distance of 1 to 2 metres when getting in or out of the vehicle, as well as the order of ascent/descent according to their pre-assigned seats.

  • Passengers will be encouraged to use electronic payment methods rather than cash.

  • Passengers will be required to complete ‘Passengers Information Cards’ before starting their services with our South American suppliers.

  • Passengers will be asked to download the track and trace apps if available in the country they are in.

  • Our South American suppliers are endeavouring to arrange private testing on arrival but this detail is still to be advised and will be dictated by government guidelines for each country closer to arrival.



Our South American suppliers are committed to working with service providers and hotels that are working in line with our Tourism Health and Safety Protocol, applying the same standards and prevention measures.



About COVID-19



A person can contract COVID-19 from contact with someone who is infected with the virus. The disease is spread mainly from person to person through droplets that fly out of an infected person's nose or mouth by coughing, sneezing, or talking. These droplets are relatively heavy, do not go very far, and often fall quickly to the ground.  These droplets can fall on objects and surfaces around the person, such as tables, knobs, and railings, so other people can become infected if they touch those objects or surfaces and then touch their eyes, nose, or mouth. Therefore, it is important to wash your hands frequently with soap and water or with an alcohol-based disinfectant.



The most important thing to know about coronavirus contact with surfaces is that they can be easily cleaned with common household disinfectants that will kill the virus. Studies have shown that the COVID-19 virus can survive up to 72 hours on plastic and stainless-steel surfaces, less than 4 hours on copper surfaces, and less than 24 hours on cardboard surfaces.  As always, wash your hands with an alcohol-based disinfectant or soap and water. Avoid touching your eyes, mouth, or nose.



The most common symptoms of COVID-19 are fever, dry cough, and tiredness. Other less frequent symptoms that affect some patients are aches and pains, nasal congestion, headache, conjunctivitis, sore throat, diarrhoea, loss of taste or smell, and skin rashes or colour changes on the fingers or toes. These symptoms are usually mild and begin gradually. Some infected people only have very slight symptoms.

Astro Trails Ltd

Eagle House

25 Severn Street

SY21 7AD
United Kingdom   


Tel: + 44 (0) 1422 887110

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